Terms of Service

01Agreement and eligibility

These Terms of Service (the “Terms”) govern your access to and use of the Splyce website, workspace, APIs and related services (together, the “Service”). By creating an account, checking the agreement box at signup or using the Service, you agree to these Terms, the Privacy Policy and the Acceptable Use Policy, which are part of these Terms.

The Service is for businesses and professionals. You must be at least 18 years old and able to form a binding contract. If you use the Service on behalf of a company or other organization, you confirm that you have authority to bind it, and “you” includes that organization.

Accounts are reviewed before access is granted. We may approve, limit or decline any application at our discretion.

02Your account

Keep your account information accurate and current. You are responsible for all activity under your account, including activity by anyone you allow to use it and actions taken by automation you configure.

Use a strong, unique password, keep your credentials confidential and tell us promptly at support@splyceads.com if you suspect unauthorized access. We may require additional verification, such as multi-factor authentication, for sensitive actions.

03The Service

Splyce helps you manage TikTok advertising work in one place, including creative testing, campaign launches, scaling workflows, account connections, funding, engagement services and reporting. Features available to you depend on your plan, your connected accounts and the permissions those providers grant.

We continuously improve the Service and may add, change or remove features. Some features are marked beta or limited availability; they may change, be interrupted or be withdrawn without notice. We do not guarantee that the Service will be uninterrupted, error-free or available in every region.

04Connected platforms

The Service works with third-party platforms you connect, such as TikTok, PayPal, Stripe, Discord, Slack, affiliate and postback networks, and engagement providers. Your use of each platform is governed by that platform’s own terms and policies, which you must follow, including TikTok’s advertising policies and terms of service.

Splyce is an independent service. It is not affiliated with, endorsed by or sponsored by TikTok or any other connected platform. Platforms can change their products, APIs, review decisions, policies and pricing, restrict or close your accounts, or experience outages. Those decisions are outside our control, and we are not responsible for them.

When you connect an account, you authorize Splyce to access and act on it within the permissions you grant and as needed to provide the features you use. You can disconnect accounts at any time, which may stop related features from working.

05Your content and campaigns

You keep ownership of the creatives, ad copy, landing pages, data and other material you provide or connect (“Your Content”). You grant Splyce a worldwide, non-exclusive, royalty-free license to host, copy, process, transmit and display Your Content only as needed to provide, secure and improve the Service for you.

You are solely responsible for Your Content and your campaigns, including their accuracy, the claims they make, the offers and landing pages they link to, and compliance with advertising, consumer protection, privacy, intellectual property and other applicable laws. Splyce does not review or approve your ads, and a launch through Splyce does not mean a campaign is lawful or compliant.

If your campaigns collect information from people, such as through landing pages, Instant Forms or tracking links, you are responsible for providing any required notices and obtaining any required consents.

06Automation and your controls

Autopilot, automatic top-ups, budget locks and similar features act on the rules, budgets and limits you configure. You are responsible for reviewing those settings before enabling them and for monitoring your accounts, spend and results.

Automation can be delayed, interrupted or fail because of provider limits, reporting delays, account restrictions or errors. Spending caps and pause requests reduce risk but cannot guarantee that spend stops at an exact amount. Splyce does not guarantee any advertising performance, approval, delivery, revenue or profit.

07Fees and billing

Paid plans, usage charges and optional purchases are described in Billing and in the Premium usage and payment terms, which are part of these Terms for paid features. You authorize us and our payment processor, Stripe, to charge your payment method for amounts you owe. Prices are in USD and exclude applicable taxes unless stated otherwise.

You can cancel through Billing at any time. Cancellation takes effect at the end of your paid period, and accrued charges remain payable. Refunds are handled under the Refund Policy.

When your Premium plan ends, Splyce pauses the campaigns it manages for you. You then have 48 hours to resubscribe. After that, Splyce may revoke the TikTok authorizations made through your assigned TikTok app, remove your Business Center, ad account, TikTok profile and identity connections from Splyce, and assign the app to another customer. Your Business Centers and ad accounts remain yours on TikTok, and your billing and campaign records are kept.

If a payment fails, we may limit new work, pause Splyce-managed campaigns or suspend paid features until the balance is resolved.

08Advertising funds

Advertising spend is paid to the advertising platform, not to Splyce. Top-ups you submit, or that automatic funding submits under your authorization, are processed through PayPal or another supported provider and governed by the funding authorization you sign in the Service and by that provider’s terms. Splyce does not hold your advertising funds and is not a bank, payment institution or money transmitter.

09Acceptable use

You must use the Service in line with the Acceptable Use Policy. We may remove content, block campaigns, limit features or suspend accounts that we reasonably believe violate it.

10Splyce’s intellectual property

The Service, including its software, design, documentation and branding, belongs to Splyce and its licensors. We grant you a limited, non-exclusive, non-transferable, revocable right to use the Service under these Terms. You may not copy, resell, reverse engineer, scrape or build a competing product from the Service, except where the law expressly allows it.

If you send us feedback or suggestions, we may use them without restriction or compensation.

11Suspension and termination

You may stop using the Service and close your account at any time. We may suspend or terminate your access, with or without notice, if you breach these Terms, create risk or possible legal exposure for Splyce or others, fail to pay, or if a connected provider requires it. Where reasonable, we will tell you why.

When your account ends, your right to use the Service stops. We handle your data as described in the Privacy Policy. Sections that by their nature should survive, including fees owed, Your Content responsibilities, disclaimers, limitation of liability, indemnity and disputes, survive termination.

12Disclaimers

The Service is provided “as is” and “as available”. To the fullest extent permitted by law, Splyce disclaims all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, title and non-infringement, and any warranty that the Service will meet your requirements, produce particular results or be uninterrupted, secure or error-free.

13Limitation of liability

To the fullest extent permitted by law, Splyce will not be liable for any indirect, incidental, special, consequential, exemplary or punitive damages, or for lost profits, revenue, advertising spend, data, goodwill or business opportunities, or for the suspension or loss of any third-party account, even if we were told they were possible.

To the fullest extent permitted by law, Splyce’s total liability for all claims relating to the Service is limited to the amount you paid Splyce for the Service in the three months before the event giving rise to the claim. Some jurisdictions do not allow certain limitations, so some of these may not apply to you.

14Indemnity

You will defend, indemnify and hold harmless Splyce from any claims, losses, liabilities and expenses, including reasonable legal fees, arising from Your Content, your campaigns, your use of the Service, your violation of these Terms or of any law, or your violation of a third party’s rights or a platform’s policies.

15Governing law and disputes

These Terms are governed by the laws of the United States, without regard to conflict-of-law rules. Before filing a claim, you agree to contact us at support@splyceads.com and try to resolve the dispute informally for at least 30 days. If it is not resolved, either party may bring the claim in a court of competent jurisdiction in the United States.

16Changes to these Terms

We may change, update or replace these Terms at any time and for any reason, including to cover new features, integrations and services. Anything we add to the Service in the future is covered by these Terms too.

A change takes effect when we post it here, unless we say otherwise. The effective date at the top shows the latest version, so check back from time to time. Continuing to use the Service after a change means you accept it. If you do not agree, stop using the Service and close your account.

Where the law requires us to give notice or get your consent before a change applies, we will. Changes to Premium prices and allowances follow the Premium Terms.

17General

These Terms, together with the policies and documents they reference, are the entire agreement between you and Splyce about the Service. If any part is found unenforceable, the rest remains in effect. Our failure to enforce a provision is not a waiver. You may not assign these Terms without our consent; we may assign them in connection with a merger, acquisition or sale of assets. Neither party is responsible for delays caused by events beyond its reasonable control.

18Contact

Questions about these Terms can be sent to support@splyceads.com.