SPLYCE LEGAL
Privacy Policy
What Splyce collects, why, who it is shared with and the choices you have.
01Who this covers
This Privacy Policy explains how Splyce handles personal information when you visit our website, apply for or use an account, connect platforms, or interact with campaigns that run through Splyce. It applies to splyceads.com, the Splyce workspace and related services.
For information about people who click our customers’ ads or visit their landing pages, Splyce acts on behalf of the customer running the campaign. That customer decides why and how the information is used, and their own privacy notice applies.
02Information we collect
Information you give us:
- Account and application details: full name, email address, password (stored only as a secure hash by our authentication provider), nickname, Discord username, company or brand, website, monthly TikTok spend range and how you plan to use Splyce.
- Support and communications: messages you send us and the details you include.
- Settings and content: campaign drafts, rules, budgets, templates, notes, offers and destinations you create in the workspace.
Information from platforms you connect:
- TikTok: profile and Business Center details, ad accounts, campaigns, ad groups, ads, creatives, pixels, identities, balances and performance reports, plus the access tokens needed to act within the permissions you grant.
- Payments and funding: Stripe provides subscription, invoice and payment status; PayPal provides funding setup and transaction status. Card numbers and PayPal login details are handled by those providers and are not stored by Splyce.
- Shopify: for stores you connect, order IDs and numbers, order time, current total and refunds, currency, payment and cancellation status, whether an order is a test order, and the Splyce tracking values on the page the shopper landed on (creative code, ad slot and TikTok click ID), plus the store's webhook signing key. Shopify's order messages also contain shopper details such as names, email addresses, phone numbers and addresses. We discard those on arrival and do not store or log them. The optional Splyce pixel you can add to your store keeps only those tracking values in the shopper's browser for up to 30 days and sends them to Splyce with the order ID when an order is placed.
- ClickBank: for accounts you add, your account nickname and, for each sale, rebill, refund or chargeback, the receipt number, transaction type and time, your commission and the order amount, your role, the vendor and affiliate, the products sold and the Splyce tracking values on the link (click ID, creative code and ad slot), plus the Secret Key that decrypts the notifications. ClickBank's notifications also contain customer details such as names, email addresses and addresses. We discard those on arrival and do not store or log them.
- CAKE: for networks you connect, the portal and tracking addresses, your affiliate ID and API key, the offers and tracking links the network lists for you, and for each conversion the network's lead and transaction IDs, offer, payout and time, and the Splyce tracking values on the link (click ID, creative code and ad slot).
- Other connections: Discord and Slack webhook addresses, postback and affiliate network credentials and reports, card-provider spend reports and engagement-service order status.
Information collected automatically:
- Usage and device data when you use the workspace, such as pages viewed, actions taken, IP address, browser and device type, and security and error logs.
- Campaign traffic data when someone opens a Splyce tracking link: IP address, user agent, referring page, approximate country, timestamps, TikTok click ID, bot and network signals, and the destination they were sent to.
- Cookies and similar storage as described in the Cookie Policy.
03How we use information
- Provide the Service: create and secure your account, review applications, connect platforms, launch and manage campaigns, run automation you enable, process top-ups you authorize and show reporting.
- Route and measure traffic: send visitors to the right destination, attribute clicks and conversions to campaigns and creatives, and report events to platforms and networks you configure.
- Bill accurately: count qualifying clicks, filter bots and duplicates, issue invoices and resolve billing questions.
- Keep the Service safe: detect fraud, abuse and security incidents, enforce our policies and comply with legal obligations.
- Communicate with you: send account, billing, security and service notices, and respond to support requests.
- Improve the Service: understand how features are used and fix problems.
We do not sell personal information, and we do not use it for third-party advertising. We do not use advertising or cross-site tracking cookies on our website.
05How long we keep information
We keep information for as long as your account is active and as needed to provide the Service. If your Premium plan ends and you do not resubscribe within 48 hours, we may delete your TikTok connection data, including Business Center, ad account, profile and identity connections and the access tokens for them, and revoke those authorizations with TikTok. Diagnostic click evidence is normally kept for 90 days. Shopify order data is deleted when you disconnect the store. ClickBank and CAKE data is deleted when you remove the account or network. Billing, payment, tax and accounting records, and minimized click deduplication records, are kept for as long as needed to meet legal, accounting and dispute obligations. When information is no longer needed, we delete or de-identify it.
06Security
We use administrative, technical and physical safeguards designed to protect information, including encryption in transit, encrypted storage of provider credentials, access controls and multi-factor authentication for administrative access. No system is perfectly secure, so we cannot guarantee absolute security. Protect your account with a strong, unique password.
07Your choices and rights
You can update most account details in Settings and disconnect connected platforms at any time. Depending on where you live, you may have the right to access, correct, delete or receive a copy of your personal information, to object to or restrict certain processing, and to withdraw consent. To make a request, email support@splyceads.com from the address on your account. We will verify your request and respond within the time required by applicable law. We will not discriminate against you for exercising these rights.
If you are a visitor to a landing page run by a Splyce customer, please contact that business directly; we will help them respond where we can.
08International use
Splyce is operated in the United States, and our service providers may process information in the United States and other countries. Where required, we rely on appropriate safeguards for these transfers.
09Children
The Service is not directed to children and is only for people 18 and older. We do not knowingly collect personal information from children. If you believe a child has provided us information, contact us and we will delete it.
10Changes to this policy
We may change, update or replace this Privacy Policy at any time and for any reason, including to cover new features, integrations and services. Anything we add to the Service in the future is covered by this Privacy Policy too.
A change takes effect when we post it here, unless we say otherwise. The effective date at the top shows the latest version, so check back from time to time. Continuing to use the Service after a change means you accept it. If you do not agree, stop using the Service and close your account.
Where the law requires us to give notice or get your consent before a change applies, we will. Changes to Premium prices and allowances follow the Premium Terms.
11Contact
Privacy questions and requests can be sent to support@splyceads.com.