Refund Policy

01Subscriptions

You can cancel Premium at any time from Billing. Cancellation takes effect at the end of your current paid period, and you keep access until then. Subscription fees are not refunded or credited for partial months, unused time or unused allowances, except where required by law.

02Click usage

Qualifying click charges are based on recorded traffic and are final once invoiced. Charges apply whether or not a click converts or produces revenue. Clicks excluded under the Premium usage and payment terms, such as recognized bots, previews and duplicates, are never charged.

If you believe a charge is wrong, contact us within 30 days of the invoice date with the invoice and the affected period. When we verify an overcharge, we issue a linked credit or refund for the verified amount.

03Allowance packs

Allowance packs are prepaid purchases. Units that have not been used or reserved may be refunded after review. Units already consumed, or reserved by work in progress, are not refundable until that work is reconciled. A failed pack purchase grants no units and is not charged.

04Advertising funds and top-ups

Top-ups are payments to the advertising platform, made through PayPal or another supported provider. Splyce does not receive or hold those funds, so it cannot refund them. Unused advertising balance, failed top-ups and disputed funding payments are handled by the advertising platform and the payment provider under their own terms. We will share the records we have to help you resolve them.

05Duplicate or failed charges

If you were charged twice for the same Splyce invoice, or charged for a payment that did not complete, we refund the duplicate or failed amount once it is verified.

06How to request a refund

Email support@splyceads.com from the address on your account with the invoice number, the amount and the reason. We aim to reply within five business days. Approved refunds are returned to the original payment method through Stripe and usually appear within 5 to 10 business days, depending on your bank.

07Chargebacks

Please contact us before disputing a Splyce charge with your bank; most issues are resolved faster directly. While a dispute is open, we may pause paid features on the account. Refunds and disputes keep a full accounting record and may require reconciliation of pack units.

08Your legal rights

Nothing in this policy limits any refund rights you have under applicable consumer law.

09Changes to this policy

We may change, update or replace this Refund Policy at any time and for any reason, including to cover new features, integrations and services. Anything we add to the Service in the future is covered by this Refund Policy too.

A change takes effect when we post it here, unless we say otherwise. The effective date at the top shows the latest version, so check back from time to time. Continuing to use the Service after a change means you accept it. If you do not agree, stop using the Service and close your account.

Where the law requires us to give notice or get your consent before a change applies, we will. Changes to Premium prices and allowances follow the Premium Terms.